At The Box Elder Events Center, we are dedicated to delivering outstanding events of all kinds while prioritizing the safety, comfort, and enjoyment of every guest. This guide outlines essential facility information along with the policies and procedures in place to ensure a positive experience for all attendees.
We kindly ask all guests to remain respectful and considerate of others and to cooperate with requests from our staff related to venue policies, emergency procedures, and conduct that may affect the enjoyment of fellow attendees. The Box Elder Events Center deeply appreciates your support and reserves the right to remove any guest whose behavior does not reflect the respect and dignity we expect within our venue.
The Box Elder Events Center prides itself on being a fully accessible, multi-purpose events venue, ensuring that all visitors, including those with disabilities, can fully enjoy their experience.
• Fully Accessible Venue: The Box Elder Events Center is designed to be fully accessible, with features and facilities that cater to individuals with disabilities.
• ADA Parking: The venue provides designated ADA parking spaces for visitors with disabilities, ensuring convenient access to the facility.
• ADA Seating: Accessible seating options are available throughout the venue to accommodate individuals with mobility impairments or other disabilities.
• ADA Restaurants: The Box Elder Events Center offers ADA-compliant restaurants, ensuring that all guests can enjoy dining options regardless of their accessibility needs.
• Service Animal Friendly: The venue welcomes trained guide dogs or service animals to accompany individuals with disabilities during their visit.
The Box Elder Event Center is committed to providing a website that can be accessed by all, including users with disabilities. The Box Elder Event Center strives to maintain compliance with the World Wide Web’s Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) on our website, and:
• We have built our website using standard-compliant HTML and CSS
• We have ensured that the website content is structured in a logical manner using informative headings and label where relevant and are usable by customers who use assistive technology/screen readers.
• We have provided consistent navigation across the website
• We have ensured that images have alternative texts and descriptive links. If you have further question, please contact us at 605-593-8971.
Please be aware that WCAG 2.0 AA Guidelines are evolving and our efforts to comply with these guidelines are ongoing. If you would like to report any accessibility issues, please contact us at 605-593-8971. We will make all reasonable efforts in order to update the page(s) and ensure their accessibility.
• Definition of Service Animals: The Box Elder Events Center follows the Americans with Disabilities Act (ADA) guidelines in defining service animals as dogs that are individually trained to provide assistance to individuals with disabilities. This includes guide dogs, signal dogs, and other types of service animals.
• Requirements for Service Animals: Service animals must be harnessed, leashed, or tethered at all times while inside the venue.
• Seating for Service Animals: Service animals are required to rest in the seating area of the individual with a disability, rather than in the aisle or other areas that may obstruct traffic flow.
• Prohibition of Other Animals: With the exception of trained service animals, all other animals are prohibited from entering the venue.
By providing ADA parking, seating, and dining options, as well as welcoming service animals, The Box Elder Events Center strives to create an inclusive and accommodating environment for all visitors. Whether attending a concert, sports event, or other special occasion, guests can rest assured that their accessibility needs will be met at The Box.
The Box Elder Events Center is located at 631 Watiki Way, Box Elder, SD 57719
The Box Elder Events Center is easily accessible from Rapid City Regional Airport, approximately a 10-mile drive from our location. The address to the Airport is 4550 Terminal Road, Rapid City, South Dakota 57703
We will ask all guests to provide a legal and valid photo ID regardless of age. Guests are required to obey all state and local laws governing the purchase, possession, and consumption of alcohol. It is illegal for anyone under the age of 21 to consume alcoholic beverages. The Box reserves the right to remove anyone under the age of 21 who is found to be in the possession of or consuming alcohol on the premises. The Box also reserves the right to refuse service to anyone and may have you removed from the premises if necessary.
For guest convenience, there is an ATM located in the main concourse of the facility.
There are two family bathrooms available that have baby changing tables available.
All bags are subject to inspection and search before entering certain events within the facility as determined by the event promoter. The Box reserves the right to define and limit the bag size based upon requests.
Tickets for The Box Elder Events Center events are available at the ticket window in the main concourse, depending on the event. You may also purchase tickets online at thebox.live or by calling 605-791-0753
In the event of an event cancellation, The Box will distribute refunds. If you are canceling on your own behalf, you would have had to purchase the protection plan to receive a refund.
The Box offers off-site and on-site full catering services. Outside catering is prohibited.
The Box is committed to creating a safe, comfortable, and enjoyable entertainment experience. Our Guests can expect the following while attending an event:
• Guests will be treated in a consistent, professional, and courteous manner by The Box staff and personnel.
• The Box has a focus on youth sports and will not tolerate abusive or profane language.
• Guests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner.
• Guests who engage in fighting, throwing objects or attempting to enter the playing surface will be immediately ejected from the venue.
• Guests will smoke in designated smoking areas only.
• Obscene or indecent messages on signs or clothing will not be permitted.
• Guests will comply with requests from The Box staff regarding arena operations and emergency response procedures.
We ask all guests to arrive early and travel light, as you may be subject to search, which includes metal-detecting hand wands upon entry. For safety reasons, prohibited items include but are not limited to:
• Large Banners and Flags: Spectators are not permitted to use or wave flags, banners, signs or other items that are affixed to any pole or stick made of wood, metal, plastic or any other hard material and that is more than 11 by 17 inches in length.
• The following items cannot be brought into the arena by spectators:
• Weapons (including guns and knives);
• Aerosol cans;
• Fireworks;
• Frisbees;
• Beverages;
• Tripods or monopods;
• Beach balls;
• Bats and clubs;
• Drones;
• Professional and/or commercial cameras with interchangeable/detachable lenses;
• Audio/visual recording devices (includes GoPro, Google Glass, Spectacles);
• Clothing, garments or signs displaying explicit language, profanity or derogatory characterization towards any person(s);
• Illegal substances;
• Any items an arena deems dangerous
If an item is revealed during a search, guests may dispose of the item, or they may return the item to their vehicle. The Box does not safeguard any personal belongings or items of any type.
The Box is a privately owned facility and does not allow protesting, collection of signatures for petition drives, or unapproved marketing of any type. The distribution of promotional items, handbills, fliers, pamphlets, printed materials, as well as the solicitation of signatures, is not permitted at The Box.
The Box offers a wide variety of food and beverages for the enjoyment of our guests.
With over 60,000 square feet of space and numerous rooms of different sizes, guests will find an ideal meeting facility at The Box.
The Ticket Office, concessions stands and bars accept all credit cards.
In case of an emergency, Defibrillators are located throughout the event center.
Any guest who purchases a ticket for an event at The Box Elder Events Center is automatically placed on our mailing list to receive ticket alerts and announcements of upcoming events. If you are not receiving our correspondence, you can reach out to info@thebox.live to request to be added to our email notification list. If you want to opt out reach out to info@thebox.live
For those seeking employment with The Box Elder Events Center, you can apply for our open positions at https://thebox.live/careers/
In the event of an emergency please dial 911. If First Aid attention is needed, ask an employee of The Box for assistance. Please note, there are no on-site medical staff unless an event has hired them. There will be on-site medical staff for sporting events.
Guests may not bring outside food and/or beverage items into The Box. Glass bottles and metal cans are strictly prohibited. Guests are asked to dispose of unauthorized items prior to entry into the facility.
General Admission refers to seating or standing areas that are occupied on a first-come, first-served basis, and do not have assigned or reserved seating.
Guests seeking information regarding questions, concerns, or issues at The Box can to go the Ticket Office in the main concourse or find a staff member. You can also reach out to info@thebox.live for more information.
There are multiple hotels located on-site at The Box Elder Events Center. The closest hotel is Courtyard by Marriott, which is directly connected to the event center. Other hotel options include Residence Inn by Marriott, Home2 Suites by Hilton, La Quinta Inn & Suites by Wyndham at WaTiki® Waterpark, and Fairfield Inn & Suites by Marriott.
Free Internet/Wi-Fi access is available to guests at The Box Elder Events Center.
All lost and found items are taken to the Ticket Office, located by the main entrance in the concourse. They will be stored for two months before being donated or destroyed. The Box management assumes no responsibility for lost or stolen items within the facility.
The Box offers on-site parking spaces in several lots near the building. Parking is also available with handicapped parking.
Smoking is not permitted in the facility at any time, this does include e-cigarettes. Smoking is restricted to outdoor areas only.
The Box is available on Facebook & Instagram to provide our fans with all the latest news and information surrounding our venue.
Follow us on Instagram – @TheBoxElderEventsCenter
Follow us on Facebook – www.facebook.com/TheBoxEventsCenter
We encourage you to share your experiences with us!
Please keep in mind our social pages are our virtual venue and require the same respectful behavior as our venue. If someone violates any of our guidelines it will result in those comments being deleted or their account being banned from participating on our pages. Any content that contains:
• Violence, fighting, threatening, taunting, physical or verbal harassment.
• Making abusive, sexist, racist, offensive or obscene remarks or gestures.
• Disruptive, harmful or disorderly behaviors.
• Reselling Tickets
If a comment doesn’t comply with the following basic rules, it may be delayed, or in some cases, not be published:
• If your posts are violent, threatening, taunting, endorsing or promoting physical or verbal harassment;
• If your posts include profanity, defamatory, libelous, offensive, abusive, discriminatory or demeaning content (including images, videos and links);
• If your posts are disparaging, threatening, condone violence or illegal behavior;
• If your posts are unrelated to the original content shared;
• If your posts are commercial, e.g. sells products and services, or recruit fans and followers;
• If your posts are excessively repetitive and/or disruptive to the community or are spam;
• If your posts contain proprietary, confidential, sensitive, or non-public information.
• If your posts don’t follow the appropriate platform guidelines:
– Meta Platform Terms of Service.
Please be aware that fans who continuously and repeatedly contravene the above rules will be removed from our fan list. In this case the user would no longer be able to follow our news, comment on our posts, or send us messages.
Storing and Using Private Information
The content you share on this channel is available to the public. The Box may process, store and use information you chose to share through this channel for reasons such as improving its products and services, reporting adverse events or providing you with assistance upon your request. To facilitate requests, we may ask for additional information which will only be used for the purpose it was initially collected.
Please note that Facebook and Instagram also has access to information you share with us through their platform. For more details read the Meta Privacy Policy.